Refund & Returns Policy
Last Updated: September 25, 2026
At Truvedaa, we are committed to providing high-quality Ayurvedic and natural products to our customers. We carefully inspect and pack our products before dispatch to ensure that orders are delivered correctly and safely.
Please read the following Cancellation, Return and Refund Policy carefully before placing an order on www.truvedaa.com.
Definition of Return
A Return means the process of sending back a product purchased from the Truvedaa website.
Customers may request a replacement only in the following circumstances:
- The product received is different from the product mentioned in the order/invoice.
- The product received is damaged or defective at the time of delivery.
In case of a wrong product being delivered, Truvedaa will arrange a replacement with the correct product, subject to verification.
Product Authenticity
Truvedaa takes product quality and authenticity seriously.
If a customer believes that a product is adulterated or unauthentic, the customer may submit a valid scientific laboratory test report from an authorized FSSAI/NABL-accredited laboratory supporting the claim.
After reviewing the submitted documentation and product details, Truvedaa may provide a full refund where the product is established to be adulterated or unauthentic.
Claims without appropriate supporting evidence may not qualify for a refund.
No Change or Cancellation After Order Placement
Once an order has been successfully placed, it generally cannot be cancelled, modified, exchanged, or changed.
Customers are therefore requested to carefully review the following before completing their purchase:
- Product name
- Product quantity
- Product variant
- Shipping address
- PIN code
- Mobile number
- Email address
If a customer orders the wrong product or provides incorrect order information, Truvedaa will not be responsible for changing the order or providing a return, replacement, or refund.
Buyer-Generated Mistakes
Truvedaa does not provide returns, replacements, or refunds for mistakes made by the customer, including but not limited to:
- Ordering the wrong product
- Selecting the wrong quantity or variant
- Providing an incorrect or incomplete shipping address
- Providing an incorrect PIN code
- Providing an incorrect mobile number or email address
- Placing an order unintentionally
- Refusing delivery after placing an order
- Claiming a product defect without sufficient evidence
- Any other error caused by the customer while placing or receiving an order
Truvedaa reserves the right to review such cases individually, and its decision regarding eligibility for a return, replacement, or refund shall be final.
Wrong Product Received
If you receive a product that is different from the product mentioned in your invoice, you must contact Truvedaa within 24 hours of delivery.
To process the request, the customer may be required to provide:
- Order/invoice copy
- Clear photographs of the product received
- Photographs of the packaging and shipping label
- Details explaining the issue
- Other information reasonably requested by Truvedaa
The incorrectly delivered product must be returned to Truvedaa in its original condition.
Once the returned product is received and verified, Truvedaa may either:
- Dispatch the correct replacement product; or
- Initiate a refund for the eligible amount.
Conditions for Return
Products accepted for return must:
- Be unused
- Be in their original condition
- Have the original packaging intact
- Not be opened, broken, damaged, or tampered with
- Include all applicable labels, tags, and accessories
A return or replacement request may be rejected if the product has been used, opened, tampered with, damaged after delivery, or otherwise does not meet the applicable return conditions.
Replacement Process
Replacement will be initiated only after Truvedaa receives the returned product and completes the necessary verification and quality inspection.
The replacement product will be dispatched after the returned product has been examined and the claim has been approved.
Refund Process
Where a refund is approved, the refund will generally be initiated to the same payment method/account used to place the original order.
After Truvedaa initiates the refund, it may take approximately 7–10 working days for the amount to reflect in the customer’s account, depending on the customer’s bank or payment service provider.
Truvedaa’s responsibility for the refund is limited to initiating the approved refund and providing reasonable confirmation or proof of the refund where applicable.
If the amount does not appear within the expected period, the customer should contact their bank or payment service provider.
Truvedaa shall not be responsible for delays caused by banks, payment gateways, or other third-party financial institutions.
Product Images and Appearance
Product images displayed on the Truvedaa website are provided for general representation purposes.
There may be minor differences in the actual product’s appearance, packaging, colour, size, or presentation due to photography, lighting, screen settings, packaging updates, or natural variations in products.
Such minor differences do not necessarily constitute a product defect.
Shipping Information Provided by Customer
The customer is solely responsible for providing complete and accurate:
- Name
- Shipping address
- PIN code
- Mobile number
- Email address
Truvedaa shall not be responsible for delays, failed deliveries, returns, or additional shipping costs caused by incorrect, incomplete, or inaccurate information provided by the customer.
Customers are also expected to provide a working mobile number and remain reasonably reachable by phone, SMS, WhatsApp, or email regarding their order and delivery.
Customers should also monitor delivery updates and respond to delivery-related communications when required.
Product Defect Claims
If you believe that a product is defective or damaged, please contact Truvedaa as soon as possible and provide:
- Order/invoice details
- Clear photographs of the product
- Photographs of the packaging
- A description of the issue
- Any other information reasonably requested by Truvedaa
Truvedaa may inspect the product and supporting evidence before determining whether the product qualifies for a replacement or refund.
The final decision regarding whether a product qualifies as defective, damaged, or eligible for a return, replacement, or refund will be made after reviewing the available evidence and applicable policy conditions.
Refused or Undelivered Orders
If a customer refuses delivery or an order is returned to Truvedaa due to reasons attributable to the customer, including an incorrect address, unreachable phone number, repeated delivery failure, or refusal to accept the package, Truvedaa may recover applicable shipping, return, or other reasonable charges from the customer.
For prepaid orders, any eligible refund after deduction of applicable charges will be processed according to this policy.
International Orders
For international orders, the customer is responsible for ensuring that the products ordered are legally permitted to be imported into the destination country.
The customer is also responsible for:
- Customs clearance
- Import duties
- Taxes
- Customs fees
- Other charges imposed by the destination country
- Compliance with applicable import regulations
If an international shipment is delayed, held, rejected, confiscated, or returned by the customs authorities of the destination country, Truvedaa will not be responsible for such customs-related issues.
Additional duties, taxes, or charges imposed by the customer’s country shall be borne by the customer.
Cancellation Requests
Once an order has been placed, Truvedaa generally does not provide a facility to cancel or modify the order.
However, if Truvedaa management, at its discretion, accepts a cancellation request for an order that has not yet been shipped, the applicable resolution may be provided on a case-by-case basis.
Where applicable, Truvedaa may provide a store coupon or credit of the eligible amount instead of a monetary refund.
Once an order has been shipped, cancellation will generally not be possible.
Cancellation Charges
There are no separate cancellation charges.
However, if an order has already been shipped and is subsequently returned due to customer-related reasons, applicable forward and return shipping charges and other reasonable costs may be deducted from any eligible refund.
Policy for Fraudulent or Misleading Claims
Truvedaa reserves the right to investigate claims relating to damaged, defective, wrong, adulterated, or unauthentic products.
If a customer provides false information, manipulates products, damages products after delivery, or submits a fraudulent claim, Truvedaa may reject the claim and take appropriate action as permitted by applicable law.
Contact Us
For any return, replacement, cancellation, or refund-related enquiry, please contact us:
Truvedaa
Phone: +91 98988-12345
Email: truvedaa@gmail.com
Website: www.truvedaa.com